Arby's at 1840 West Main Street, Salem, Illinois.

Hit and miss. When it's a hit, it's great! When it's a miss, it's a complete mess. No in-between. They're either attentive and get the order right or you get ignored and treated like an inconvenience

This is a pretty good Arby's. The employees are friendly and try to get the order correct. They are pretty good when it comes to taking coupons. I've used paper and mobile coupons at this location. The food I order is usually made correctly and tastes fresh. Sometimes their portion size is skimpy on the curly fries.

The condiment bar is nice but the onions are often old. They have a variety of sauce pumps. The spicy three pepper is my favorite and last time I went there it was empty. I informed an employee it was out and asked for packets. The one I opened at the table was old. It was discolored and tasted bad.

I tried the new Cuban sandwich last visit. It was good but I regret not getting the Ruben. Their Rubens and Marketfresh turkey sandwiches are my favorite.